Support & guide

You log in via view.airscout.be with the email address and password you received from AirScout. After logging in you see the available views per project as cards. Click View to open one — it opens in a new tab and works on computer, tablet and smartphone, without installation.

Does a card say "coming soon"? The view has been created but not yet filled — you will be notified as soon as it is ready.

Besides the individual views, you also have overview pages at customer and project level. Your customer page shows all your projects as cards; if you click through to a project, that project page shows all the 360°, 3D and ortho views that belong to it.

Those overviews also have their own shareable link — handy for bundling everything at customer or project level and forwarding it in one go, internally or to whoever needs to follow along. These overview pages are part of the Full subscription — read more under Sharing & embedding.

Adjusting names and description

Click the pencil next to a project or view name to give it a recognisable name of your own — handy if you prefer something other than the technical name AirScout uses internally. You can fill in or adjust the project description the same way. Note: this only changes what you and others see — shared links always keep working, even after renaming.

Trash

If you delete a project or a view, it does not disappear immediately but goes to your trash — found in the navigation, with a counter showing how many items are currently in it. There you can click "Restore" at any time to put an item back, as if nothing happened. If you delete an entire project, all views underneath automatically go to the trash with it.

Careful with a separately deleted view: if you first delete a single view and then the whole project around it, restoring the project does not automatically bring that one view back — you have to click "Restore" on it separately in the trash. This prevents you from accidentally getting back something you deliberately wanted gone.

An item left in the trash is permanently deleted after 90 days — you receive an email reminder well in advance. Would you rather have something really gone sooner (for example sensitive imagery)? You can then request permanent deletion from the trash itself: it is carried out after 7 days, unless you cancel the request within that period. As long as those 7 (or 90) days have not passed you can still put the brakes on — once the period has expired it really is permanent, and not even AirScout can reverse it.

Users & roles

As the account owner you can invite colleagues to your account. A user can view and edit everything (hotspots, labels, names), but cannot delete anything permanently. Only the owner can delete, manage users and edit the billing details. There is always at least one active owner on your account.

My account

Under "My account" in the navigation you change your own name, email address and password, set whether you want to receive trash reminders, and manage which devices are "trusted" (no verification code needed at login). Note: revoking a device applies to the whole account, not just to you.

Navigating

Managing hotspots & start position

With every 360° view in your portal you will find the Hotspots button. It opens the hotspot editor: double-click in the image to place a hotspot to another panorama, click an existing hotspot to remove it, and switch panorama at the top. With Save start position you set the viewing direction each panorama opens with. Below that you adjust the labels and the order of the panoramas.

Linking views together

If two views physically belong together — two zones of the same site, for instance — a hotspot can jump from one to the other. In the target list, pick the Other 360° view group instead of a panorama. An extra choice then appears: Start point in target view, which sets where the visitor arrives (the opening view by default). These hotspots show up in orange. In the editor they are deliberately not followable — clicking asks whether you want to delete them, so you don't lose your editing session. Test them from the normal view instead. You place the way back yourself, in the other view.

As soon as a hotspot points to a view, that view gets the linked label in your portal. If you want to delete it, the confirmation tells you how many hotspots point to it. Renaming, moving, or reordering panoramas never breaks a link — it keeps pointing to the same image automatically.

Link to one specific photo

If a view contains several panoramas, the link in your address bar follows along automatically while you navigate — via hotspots, the thumbnail strip, or the arrows. Copy the link at any moment (e.g. ending in /2 for the second photo) to share exactly that photo. Whoever opens that link lands on the same photo straight away — not on the first one in the series.

Tip: on a smartphone everything works with two fingers — rotating, zooming and panning.

The quality in the web viewer is deliberately capped to keep everything smooth. Need more detail? AirScout always supplies the high-res source files — the file guide explains how to open them with free software.

Every view has its own link that you can forward directly to colleagues, partners, architects or insurers. Whoever opens the link looks along immediately in their own browser — without an account and without installation. On request, views can also be password-protected.

Renaming never breaks a link. If you later rename a project or a view via the pencil (see Managing your account), only what you and others see changes — the link/URL itself and every embed you have already placed stay exactly the same and keep working.

Via the Embed button in your portal you copy a single line of code to place the viewer directly on your own website or intranet — the view stays up to date automatically.

Besides the link per view there is also a browsable overview page per customer (all projects together) and per project (all views underneath) — handy internally, or to pass on to a customer so they can navigate several deliveries themselves without requesting a separate link each time. It is useful for AirScout too: quickly checking or linking to something per project, without first having to look up the right deliverable link. These overview pages belong to the Full subscription — on Standard every individual view link always keeps working, but the customer/project overviews themselves show a message that they are Full-only. Interested in Full? Contact AirScout.

With a Full subscription you can bring the title card in the top right of your 360°, 3D and ortho views fully into your own brand: your own company name instead of "AirScout", a link to your own website instead of www.airscout.be, your own logo instead of the AirScout logo, and your own colour for the card itself. Ideal if you send the views straight to your own clients or place them on your own website and want to be recognisable there.

Where do I set this up?

In your portal, go to Settings > Branding (only visible and editable to the account owner). You will find five fields there:

1. Own name — replaces "AirScout" at the top of the title card. Maximum 40 characters.
2. Own website URL — where visitors go when they click the link at the bottom of the title card. Just type your domain name (e.g. "mycompany.com") — "https://" is added automatically if you forget it.
3. Own logo — appears to the right of the title card, where the AirScout logo is now.
4. Title card colour — replaces the AirScout blue of the card itself. Pick your brand colour with the colour picker; a button sets everything back to AirScout blue in one click.
5. Text colour on the card — white or dark. Deliberately not a free colour: this keeps the text readable at all times.

You do not have to fill in everything: if you only add a logo and leave the name and URL empty, those two will simply keep showing "AirScout" — only what you fill in is changed. So you can build this up step by step.

Choosing the card colour

The title card is semi-transparent and sits over your image, with a slight blur underneath. The colour on the card therefore always looks a little softer and darker than the one you pick — that is normal, and it keeps the card from sitting on your panorama as a hard block. The preview below the fields shows the combination straight away, so you do not have to guess.

Rule of thumb for the text colour: choose white with a dark brand colour and dark with a light one. With white text a subtle shadow is added automatically, so the name stays readable even over a bright panorama.

Requirements for your logo

To look neat in every view, your logo has to meet a few rules. The page itself shows a clear error message if something is wrong, but here is an overview up front:

• File type: PNG only. Preferably choose a PNG with a transparent background — that way your logo sits neatly on the blue title card, without an ugly white or coloured square around it.
• Shape: your logo must be square (as many pixels wide as high). If you have a rectangular logo, first place it on a square, transparent canvas yourself — any free image editor (or even PowerPoint) can do that.
• Dimensions: between 200×200 and 1000×1000 pixels. Smaller looks blurry, larger is simply unnecessary for such a small logo.
• File size: maximum 500KB.

Once uploaded, your logo automatically gets a subtle rounded corner — you do not have to do anything for that. If you upload a new logo, it immediately replaces the previous one everywhere it is used.

What always stays AirScout, even with branding?

If you place a view as an embed on your own website (see above), a small, subtle AirScout logo always stays in the corner — even with your own branding active. That is deliberate: it is how AirScout stays identifiable as the maker of the view, even when it is otherwise entirely in your house style. Your own name, URL and logo do remain visible on the title card when someone opens the view directly (so not as an embed). No Full subscription yet but interested? Contact AirScout — we are happy to look at what is possible together.